Frequently Asked Questions

Yes, we do offer discounts! For our current offerings, please email us at conference@manager-tools.com for more information regarding these discounts and assistance in completing your registration.

While that is our preferred method, we realize some companies prefer to pay via invoice.  Please send us an email at conference@manager-tools.com and we’ll assist you with the registration process.

No. Due to travel and hotel expenses, our virtual and in person conferences are priced differently. Additionally our international conference prices vary by location and fluctuate with the exchange rates.

Yes – you can pay using a company credit card or PayPal account when you register. If your company prefers to pay via invoice please send us an email at conference@manager-tools.com and we’ll assist you with the registration process.

In addition to the training, practice, and materials, we provide continental breakfast, lunch, and snacks and beverages throughout the day. Attendees of our EMC will receive access to our Trinity Rollout Email Series and RoadMap. Those who attend our ECC will receive an MTDISC assessment and a series of follow up emails with reminders of what was discussed during the day. Our EHMC attendees receive access to the Interview Creation Tool to create interview questions and an onboarding checklist to assist with future hires.

Dinner, hotel expenses, parking, and transportation are not included.

You can cancel at any time for a full refund, no questions asked. Or you can ask to be moved to a later conference.

You may cancel for a full refund at any time. You can delay attendance at any time with no charge. Just let us know your plans at: customerservice@manager-tools.com and we will action the request quickly.

Yes.  Should a conference sell out, we will start a waiting list and do our best to accomodate as many people as possible.

Go to your Account page and click on the Stored Cards tab which can be found under the My Purchase History section of the left-hand menu. You may edit payment details there.

If you need an invoice for a conference or product purchase, please email us at customerservice@manager-tools.com with your order details and we'll generate an invoice for you.

Go to your Account page and click on the Orders tab which can be found under the My Purchase History section of the left-hand menu. From there, click the order number which you'd like a receipt for and then, on the order page itself, click the Printable Receipt tab in the left-hand menu.

No, this book is no longer for sale.

Thank you for your interest.  We do not have guests on our podcasts.

We appreciate your interest in interviewing us. Please email your interview request to customerservice@manager-tools.com, and we'll get back to you as soon as possible.

If you'd like to send us materials or correspondence, please mail them to:

Manager Tools, LLC
2028 E Ben White Blvd
Suite 240-4622
Austin, TX 78741

Prices vary for The Effective Communicator Conference, depending on your preferred learning style. To join us at an event which we are hosting in person in the US the investment is $1300. To join us virtually, the investment is $650. To bring us on-site to work with your team prices start at $17,500. We also have a video option which is $350 for a 2 year license.

No. We have trained thousands of professionals who have no experience with the podcast.  There is no question, however, that familiarity with the topics by listening to the podcast will significantly enhance your learnings at our conferences.

The Effective Communicator Conference is a training session which teaches a behavioral technique for communicating more effectively with anyone. The Effective Communicator Conference relies on behavioral data derived from the MTDISC profile which captures an individual's tendencies to behave in certain ways. Attendees are taught how to observe other people's communication behaviors - both in face to face conversation and in email - analyze those behaviors against an easy to understand framework, and then tailor their communication to their audience. Individuals can join us at events which we host, corporate clients can bring us in to their teams to deliver the training in private settings, and it is available in video format.

The Effective Hiring Manager Conference is a training session which teaches managers and professionals the hiring process from job evaluation to making an offer. Attendees learn how to choose whom to interview, how to interview, how to probe, how to evaluate answers and how to choose which candidate to make an offer to. Individuals can join us at events which we host, corporate clients can bring us in to their teams to deliver the training in private settings, and it is available in video as well as in book format.

No. We have trained thousands of professionals who have no experience with the podcast.  There is no question, however, that familiarity with the topics by listening to the podcast will significantly enhance your learnings at our conferences.

For The Effective Hiring Manager Conference, depending on your preferred learning style. To join us at an event which we are hosting in person in the US the investment is $1300. To join us virtually, the investment is $900. To bring us on-site to work with your team prices start at $20,000. We also have a video option which is $350 for a 2 year license. As well as a book covering the topic.

No. We have trained thousands of managers who've have no experience with the podcast.  There is no question, however, that familiarity with the topics by listening to the podcast will significantly enhance your learnings at our conferences.

The Effective Manager Conference is a training session which teaches the basics of the Manager Tools Trinity: One-On-Ones, Feedback, Coaching and Delegation. The training details what to do, how to do it and when to do it. And for Feedback, Coaching and Delegation, there is extensive practice during the training. Individuals can join us at events which we host, corporate clients can bring us onsite to deliver the training in private settings, and it is available in video as well as in book format.

Prices vary for The Effective Manager Conference, depending on your preferred learning style. To join us at an event which we are hosting in person in the US the investment is $1300. To join us virtually, the investment is $1100. To bring us on-site to work with your team prices start at $20,000. We also have a video option which is $350 for a 2 year license.

Only a desire to get better.  You do not need to be at any certain level of management.  We have frontline managers, directors, and executives attend our conferences.  All we ask is you be willing to change your behaviors. 

No, but you need a strong familiarity with the Manager Tools Trinity. As long as you've learned the Manager Tools Trinity in some other way you don't need to have listened to the podcast. We have trained thousands of professionals who have no experience with the podcast. There is no question, however, that familiarity with the topics by listening to the podcast will significantly enhance your learnings at our conferences.

The Effective Remote Manager is training designed to help managers who are already using the Manager Tools Trinity™ adapt it to a remote working situation. All attendees will need to have a firm understanding of our concepts of One-On-Ones, Feedback, Coaching & Delegation, prior to this session. This training consists of one session, 3 hours in length, delivered virtually over Zoom.

Prices vary for The Effective Remote Manager Conference. To join us at an event which we are hosting virtually, the investment is $495. To have us deliver the content to your team or group the cost is $10,000.

We limit our in person conferences to approximately 30 people. The smaller size allows you to get personal attention and feedback on how you’re doing during the practice. It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

No. One of the most common comments we hear from experienced managers who attend our Effective Manager Conference is “I wish I had known this when I first became a manager”. It’s a great opportunity to be ready with a plan of action before you get promoted. Additionally, many of the behaviors we teach can be applied to other work relationships such as peers or project team members.

Our Effective Communications Conference is for any professional who wants to learn how to be a more effective communicator. The entire Manager Tools team will tell you the behaviors you’ll learn during the ECC are the most powerful we’ve ever learned during our careers.

And you don't have to be a manager to be involved in the hiring process to attend our Effective Hiring Manager Conference. If you are contributing to the hiring process in any way, whether you be an interviewer or are responsible for onboarding, this event is for you.

Yes!  We’ve had many managers attend with their teams.  They tell us it’s very beneficial to learn alongside their directs.  It’s also useful to have the chance to discuss the concepts with your directs during breaks and over meals.  We have great admiration for any manager willing to attend management training with their directs and admit they don’t have all the answers.

The Manager Tools presenting team is composed of a group of presenting associates. Presently, that is Kate Braun, Sarah Horstman and Amanda Chase.

Manager Tools provides five training events: The Effective Manager Conference, The Effective Communicator Conference, The Effective Hiring Manager Conference, the Effective Remote Manager Conference and The M Conference.

The Trinity are the core principles that underly our management philosophy. They are key management concepts and practices that we cover in our podcasts and training. To learn more about these topics, please visit this page.

If you're looking for information about a particular topic, use the Get Answers page.  If you're more of a visual thinker, use the Map of the Universe - there's a link at the top of each page.

If you can’t find what you need, or you need answers about our products or training, email us at customerservice@manager-tools.com. We’ll be happy to help.

Please refer to our Terms of Service for information on how you can use and share our materials.

If you are interested in booking a room in the hotel where the training is offered, all the hotel details can be found on your Conference Homepage.

Yes.  Please indicate your dietary needs on your registration form.  Your personal comfort and well-being are important to us.

You may cancel your license at any time.   Upon cancellation, you will receive a confirmation email, and another reminder when your license term ends and benefits expire. If you canceled by accident, or you change your mind, you may purchase another license, or email us at customerservice@manager-tools.com and we'll be happy to help.

You can upgrade or downgrade your license at any time. For detailed information on how this works for monthly and annual licensees, please click here. You can always reach out to us at customerservice@manager-tools.com to discuss your specific circumstances.

Licensees will receive priority access at in-person and virtual training events hosted by Manager Tools, subject to local room capacity and delivery quality restrictions.   If you wish to attend a training session marked as "sold out" on our website, please email us at customerservice@manager-tools.com and our specialists will assist you.

A license gives you access to a wealth of podcasts, tools, and guidance tailored to your career stage. To find the right license for you, click here.

When you sign up for your license today, we're pleased to offer you a free trial period to get started.  For detailed information on how this works, please click here.

The M Conference is Manager Tools’ Executive Development event. Held once a year, you’ll hear from top leaders in diverse industries including banking, software, aerospace, consulting, markets, finance, HR, etc. as they share their thoughts on leadership, managing and more.

Build your skills and grow your network by getting access to the right topics and the right people. A significant benefit of The M Conference is the strengthening of your network, which we support with a private Slack channel for attendees.

Executives and managers who desire to become executives.

The M Conference is $3000 to attend in-person. Alternately you can purchase videos of our speaker sessions from previous years. Single videos cost $200 or build yourself a custom bundle and you'll receive a discount!

An MTDISC profile can help you identify your natural communication style, preferences, and tendencies. By understanding your own style and the styles of others, you can adapt your communication approach to be more effective in various situations, both professionally and personally. This can lead to improved relationships, increased productivity, and better teamwork.

The MTDISC Profile is a behavioral assessment tool that helps individuals understand their own communication and behavioral styles, as well as those of others. It is based on the DISC model, which categorizes behavior into four main styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C).

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than far too hot in the afternoon.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.  

Our dress code is business casual.  Please keep in mind that we keep our training rooms quite cool.  We recommend you bring a light jacket.

Manager Tools is a certified PMI Authorized Training Partner which allows for PMP credential holders to earn pre-approved PDU credits by taking our in person and virtual training courses.

For other certification programs you may be able to get credit by presenting a certification of completion. We provide you with a certificate of attendance upon completion of each conference day which indicates the name, date of the conference(s) you attended, and number of training hours. This completion certificate can be found on your event's Conference Homepage. If you need assistance finding your completion certificate please email us at conference@manager-tools.com and we'll be happy to assist you.

(Manager Tools is a member of the PMI ATP Program. PMI does not specifically endorse, approve, or warrant ATP’s products, courses, publications, or services.)

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Yes.  Breakfast is usually available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.   Often attendees who travel in and are staying at the the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes, we host all of our conferences in a live virtual platform. Details on our Virtual EMC can be found online here, our Virtual ECC here, our Virtual EHMC here and our Virtual ERM here.

We have virtual and video versions of all of our conferences available online here.

The easiest way to get our podcasts on your mobile device is to download our app. Our app is available in both android and iOS.

Select “for someone else” when you have the product in your cart.  Once you’ve finished purchasing, go to “My Account” (there’s a link at the top right of every website page).  From the left hand menu that appears, choose “Products for Others”.  You’ll see the product with one share remaining. 

When you click on that Share link you’ll be able to send them the product using their email address.  They will get an email letting them know that you’ve shared a product with them. Once they accept your gift they’ll begin to receive specific logistics emails about their access.

Login to the site, and click 'My Account' in the top right hand corner of any page to go to your Account Page. You'll be able to find a link to all your products, licenses and conferences there.

Yes. If you're unsatisfied in any way, we'll refund your money, no questions asked. Please email us at: customer service@manager-tools.com