I suspect like most MT listeners - I have a stack of books on management and customer service.
I will be using them for inspiration, but I would be interested to hear - what suggestions people have on teaching customer service to my staff, and their staff. I hear far too often badly worded emails, emails when they should be calls or meetings etc. etc. The culture so far - has not placed much emphasis on the quality of the communication (until now, I can tell you).
Where would you start?
BTW
DiSC: 7711 - and quite an experience in training previously. (I do like to talk)
Two options could be: 1.
Two options could be:
1. Find out if you have anyone within your teams that already HAVE training experience in this area, I have overlooked this a couple of times myself which is a shame and waste of good resources. - Another option is to find someone within your teams that have very strong skills, work with them to become leaders for something like this.
2. Hire from the outside - Cost money, can be worth it if you find the right people (If you are not able to find within the company.
Though it might be tempting, dont do it yourself ;)
Good luck
Kind Regards
Mads Sorensen
Disc 4536