My question is do I carry out one to ones with all my staff, or only the first direct in the structure.
I have a team made up of nine people with two levels of supervisors (three people in all) and six call handlers, who take calls and issue work via electronic system to field engineers.
My first direct (System Engineer) looks after more system development work and looking at processes and procedures. He has two team leaders reporting to him and the team leaders have three call handlers each reporting to them.
I currently have a monthly one to one with my first direct (system engineer).The system engineer currently has monthly one to ones with the team leaders, and the team leaders also have monthly one to ones with the call handlers.
So theres the team any advice??
Sorry for the long thread but it's my first!!
Hello from over the pond in the U.K.
Paul Vaughan
One To One With Whole Team??
it sounds to me like you could do one-on-ones with the supervisors (weekly!) and quarterly skip-level meetings with the call handlers.
One To One With Whole Team??
Who does the annual review? That person should do the One-on-One.
One To One With Whole Team??
The annual reviews are carried out by the direct supervisor.
So the call handlers is done by the team leaders, team leaders by the system engineer and the system engineers annual review is done by me.
One To One With Whole Team??
First move the One-on-One meetings up to weekly.
So only the system engineer reports directly to you? This sure seems like a lot of "management" structure.
One To One With Whole Team??
I suppose it is. But I look after a large geograhpical area in realtion to gas maintenance planning. So it's not just managing people there is a lot of process system development, plus communicatiing with Operational staff and operational mangers in the field.